Terms of Service

Acceptance of Terms

By accessing or using this service, you agree to be bound by these Terms of Service. If you do not agree, please do not use the service.

Description of Service

We provide a software-as-a-service platform that turns one uploaded photo into one short vertical video. You upload a portrait, choose a render tier, and the service returns a 14-second, 9:16 clip. The scene is fixed by us: you do not supply a script, a location, footage, or a prompt.

Credit Packs and Pricing

The service is sold as one-time credit packs. There is no subscription, nothing renews, and credits do not expire.

• One credit buys one Standard 480p render; an HD 720p render spends two credits. The pack you buy sets how many renders you can make, not which tier you may use — every pack can produce either tier.
• Prices are in US dollars. The CNY amount applies when you pay through Alipay or WeChat Pay. The amount shown at checkout is the amount that applies.
• A credit pack can be refunded in full within 14 days of purchase, provided none of its credits have been spent. See Refunds, Withdrawal and Disputes.
• We may change pack prices, pack sizes or credit costs at any time. A change never applies retroactively to credits you have already bought.

Video Models and Render Tiers

Renders are produced by a third-party video generation model, run for us by our provider Kie. We do not train or host a model ourselves.

• Wait times are estimates, not commitments. Queue length at the vendor determines the actual time.
• The model is an approximation engine. It is instructed to preserve the face from your photo, but we do not guarantee an exact likeness; small differences in background, props or timing are expected.
• We may substitute the underlying model or vendor. The tier, duration, aspect ratio, watermark policy and credit cost described in these Terms remain the contract, and a substitution never increases the credits a render costs without notice.

Usage Scenarios and Limits

The service is built for short-form social video: one clip for a feed post, a story, or a group chat.

Intended use

• You are the person in the photo, or an adult who has given you permission to use their photo.
• One clear, face-forward portrait with head and shoulders in frame.
• Personal, editorial or commercial short-form posting where the clip itself is the deliverable.

Not permitted

• Public figures, politicians, celebrities, or anyone whose image you do not have the right to use.
• Minors, in any form.
• Sexual, violent, hateful, harassing, defamatory or misleading content, including content that presents a real person doing something they did not do. Content Standards and Prohibited Categories lists the full set of prohibited categories.
• Submitting third-party footage to bypass the photo flow, or reselling renders as a likeness or face-swap service.

Hard limits

• Input photo: JPG, PNG, WebP, HEIC or HEIF, up to 10 MB, one adult face-forward.
• Output: one 14-second 9:16 clip per render, 480p or 720p, MP4.
• The scene is fixed. The room, the meal, the camera move and the timing cannot be changed.
• One submission per account every 10 seconds.
• Renders are not retried automatically. A failed render returns its credits.

Renders, Failures and Refunds

A render that fails at the vendor returns its credits automatically, with no support ticket required. "Failed" means the vendor returned an error, the job timed out, or no clip was produced — not that a clip was produced and you dislike it.

A render that completes but does not match your expectation is not refunded: the compute has already been spent, and the practical fix is a better photo rather than a refund. There is one exception. If a completed render missed badly — the wrong face, a broken or corrupted clip, or an output that does not match the tier you paid for — tell us within 14 days of the order and we re-run it once at no charge. Ordinary approximation (a slightly different background, props or timing) is not a miss, and a photo that broke the input rules in Usage Scenarios and Limits is not eligible.

A credit pack you have not used at all is refundable within 14 days of purchase, as set out in Refunds, Withdrawal and Disputes.

Refunds, Withdrawal and Disputes

Unspent packs. A credit pack is refundable in full within 14 days of purchase if none of its credits have been spent. A render that fails returns its credits automatically, so it does not count as spending them. Once a credit has paid for a completed render, the pack is no longer refundable: those credits bought a render you received. A refund is issued for the full order amount and removes the credits it granted from your balance.

How to request. Email support@aiwindowpeeper.app from the address on your account, quoting the order ID from Settings → Payments and a one-line reason. You can also open a support ticket with the same details. We check the order, the render history and your balance, and reply with the outcome. We may ask for the photo or the clip when the request is about a specific render.

How the money comes back. Refunds go to the original payment method, in the original currency. We issue the refund once it is approved; how long it takes to appear on your statement is controlled by your bank or payment provider, not by us.

Disputes. If you think a charge is wrong, email us before opening a dispute with your bank or card issuer — most issues are settled faster that way.

Statutory rights. Nothing in these Terms limits a right you have under mandatory consumer law. If you are a consumer in the EU/EEA or the UK, you have 14 days from the date of purchase to withdraw from this contract without giving a reason. Because credits are digital content supplied immediately, you ask us to begin performance when you submit a render; by submitting one, you acknowledge that the withdrawal right is lost for the credits that render consumes. Where mandatory law gives you a right that these Terms do not, that right prevails and we honour it.

Paid articles. Where the site offers paid guest posts: payment submits the article for review. If we reject it, we refund the full amount to the original payment method. If we ask for changes, you may resubmit at no extra cost. If a published article is later taken down for breaching these Terms, the payment is not refunded.

User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use or security breach.

Acceptable Use

You agree not to:

• Violate any applicable laws or regulations.
• Infringe on the intellectual property or other rights of any party.
• Attempt to gain unauthorized access to our systems or data.
• Interfere with or disrupt the integrity or performance of the service.
• Use the service to send spam, malware, or other harmful content.
• Upload a photo of a person who has not consented, or generate content that misrepresents a real person.
• Scrape or mirror the service, or use its output to train another model.

The rules in Content Standards and Prohibited Categories form part of this section. Where the two overlap, the stricter rule applies.

Content Standards and Prohibited Categories

Every photo you upload and every clip you generate must comply with this section. The categories below are exhaustive in kind, not in example: a submission that falls into one of them is prohibited whether or not the specific wording appears here. A breach is a material breach of these Terms — it is not a rendering error, and it is not covered by the refund rules in Renders, Failures and Refunds.

1. Sexual and NSFW content

No nudity, genitalia, sexual acts, sexual poses, or fetish and suggestive content. No imagery whose main purpose is sexual arousal. This covers the input photo, the generated clip, and any caption or metadata you attach to it. Transparent clothing, fetish wear, and clothing that exposes intimate areas count as NSFW. Reaching the same result by editing or layering a render afterwards is equally prohibited.

2. Violence and gore

No graphic violence, blood, wounds, mutilation, torture, or cruelty to people or animals. No content that depicts, encourages, or glorifies self-harm, suicide, eating disorders, or dangerous stunts. No threats of violence, and no instructions for making weapons or causing harm.

3. Hate speech and harassment

No content that attacks, dehumanizes, or incites hostility against a person or group on the basis of race, ethnicity, nationality, religion, caste, disability, age, sex, gender identity, or sexual orientation. No slurs, extremist or terrorist symbols, or content that promotes a hate group. No targeted harassment, doxxing, or defamatory statements about a real person.

4. Child safety (CSAM)

Zero tolerance. No content that sexualizes, eroticizes, or endangers a minor in any way — real or synthetic, including AI-generated, illustrated, or "aged-up" depictions. No photo of a minor may be uploaded, and no minor may be the subject of a render. Apparent child sexual abuse material is reported to the relevant authorities, the associated records are preserved, and the account is terminated permanently without notice.

5. Deepfakes and impersonation

No public figure, politician, celebrity, or private individual whose image you do not have documented permission to use. No content that presents a real person saying or doing something they did not say or do, no false endorsement, and no non-consensual intimate imagery. No attempt to strip watermarks, provenance signals, or other markers that identify the output as synthetic.

6. Copyright and trademark infringement

Upload only photos you own or are licensed to use. No third-party footage, film or TV stills, artwork, characters, logos, brand marks, or music you do not have the rights to. No output that reproduces a protected work, or that presents itself as an official product, campaign, or endorsement.

Reporting Violations

If you find content on or produced by this service that breaks the rules above — a clip sent to you, a public post made with our output, or an account abusing the service — tell us.

Where to report

• Email: support@aiwindowpeeper.app with the subject line "Content report". This is the monitored channel for content, likeness, and copyright complaints.
• Support ticket: open a ticket from your account and attach the material.
• Urgent child-safety reports: the same address with "CSAM — urgent" in the subject. These are handled ahead of every other queue.

What to include

• The URL of the clip, or the order or render ID from the account that produced it.
• Which rule you believe is broken, and where in the clip it appears — a timestamp helps.
• A screenshot, if the clip may be gone before we look.
• For a copyright or likeness claim: the work or person at issue, and a statement that you are the rights holder or authorized to act for them.

What happens next

• A human reviews the report. We may ask for more information; if we cannot reach you, we still act on what we can verify.
• We do not disclose a reporter's identity to the reported account, except where the law requires it or the claim itself makes the reporter identifiable, as with a copyright notice.

Moderation and Enforcement

Content is checked in three places: automated screening of uploads and requests, spot checks of generated output, and human review of every report we receive.

How we respond

• Minor, first occurrence — a borderline photo with no apparent intent: the render is blocked, you receive a warning and a link to these rules.
• Repeated or clear — a second borderline submission, or resold renders: credits for the affected renders are revoked, uploads are restricted, and the account is suspended temporarily.
• Severe — sexual content involving a minor, non-consensual intimate imagery, or credible threats: permanent termination, the content is deleted, and the case is reported to law enforcement.

Consequences

• Removed content is deleted from storage, and the render is not refunded.
• Credits held by a terminated account are forfeited.
• We may preserve content and account records for a safety or legal investigation, and disclose them to law enforcement or a regulator where the law requires it or a serious safety risk makes it necessary.
• Appeals. If you believe an action was mistaken, reply to the enforcement email within 30 days. A different reviewer re-examines the decision, and we answer with the outcome and the reason.
• Repeat infringers. An account that attracts three valid copyright complaints is terminated.

Payment and Billing

Paid features are sold as the one-time credit packs described in Credit Packs and Pricing. Credits are charged at the moment a render is submitted, not when it finishes. You are responsible for providing accurate billing information. Refunds are handled as described in Renders, Failures and Refunds and Refunds, Withdrawal and Disputes.

Intellectual Property

The service and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of the photo you upload; you grant us the limited licence needed to transmit it to our vendor and to store the resulting clip for your account.

Termination

We may suspend or terminate your access to the service at any time if you violate these terms. You may close your account at any time through your account settings.

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the service.

Changes to These Terms

We may modify these Terms at any time. We will notify users of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact

Questions about these Terms, a refund, a content report, a takedown notice or a data request: support@aiwindowpeeper.app.